Experience shows us that the prevailing culture in a company directly influences how the employee feels working there. Depending on whether you are more or less satisfied with it, your level of satisfaction will be higher or lower.
This is especially important, because a good employee experience guarantees organizations a higher level of motivation on their part, more productivity, more loyalty and lower absenteeism and turnover rates. If we want to look at it from a strictly economic point of view, the happier the workers are, the more money the company will earn.
Therefore, the challenge is achieve employee happiness, and the key to reaching that goal is to have an organizational culture that prioritizes this factor, and that promotes a work environment in which working becomes a real pleasure.
Table of Contents
What is employee experience and why is it so important for organizations?
The employee experience is the set of interactions, perceptions and emotions that an individual experiences with respect to an organization. And it extends from the recruitment process until the moment of disengagement from it.
The sum of the circumstances that the person experiences day by day at work is what makes their final perception satisfactory or unsatisfactory.
A few months ago, Hewlett-Packard conducted a job satisfaction survey, and the results were overwhelming. Because it follows from them that, eight out of 10 workers globally are not satisfied with their job. Many of them would even be willing to earn less if, in exchange, they had a job that made them happy.
Bad relationships with colleagues, lack of understanding from bosses, inadequate distribution of tasks, or lack of professional development are just some of the reasons that lead people to be dissatisfied with their work.
Far from remaining oblivious to this phenomenon, the companies suffer its impact directly. Because dissatisfied workers are much less productive, and it is possible that sooner or later they will end up leaving the company. For this reason, many of them are already making a change in their culture and the way they act, prioritizing employee satisfaction.
How does organizational culture influence employee experience?
The values and norms that govern the work environment are derived from culture. In this sense, the relationship between organizational culture and employee experience is bidirectional. Because this has a direct influence on how the person feels at work but, at the same time, the experiences of the employees shape and reinforce the culture.
For example, if we have a culture that advocates diversity, and our employees are open to working with people of different cultures, ages, etc., that culture will be much more reinforced. Since there is a balance and a direct relationship between the values that the company espouses and the actions it carries out.
On the contrary, if a person belonging to a minority goes to work in a company where diversity is not one of the values espoused, they may have a bad experience. If not by all colleagues or superiors, yes by some of them.
Let's look at some concrete ways in which company culture influences the experience of people who work in an organization.
Creating a sense of purpose and belonging
If it exists identification between the company's values and those of its employees, a feeling of purpose and belonging arises in them that makes them feel more satisfied with their job.
Improvement of the work environment
If the culture promotes values such as collaboration, trust and open communication, the work environment becomes much healthier and, as a result, employees are happier.
On the contrary, if we are dealing with a company whose culture is toxic or dysfunctional, this will end up having adverse effects on the emotional well-being of those who work there.
Provides professional development opportunities
A healthy culture has learning and development among its pillars. This means that workers are valued and they are offered help to continue improving. For example, with specific training so that they develop new skills.
The result is that employees feel better treated and more valued, which leads to a increased motivation and commitment to the entity.
Culture can be used to create a work environment that is conducive to happiness. But, to achieve this goal, it is important to be aware of what makes employees happy, and what needs they have on a professional level that are not covered right now. If the company takes this into account and starts making changes, it will not take long to see results.
How to create an exceptional work environment
Achieving a work environment that provides workers with an exceptional experience depends on the conjunction between organizational culture, management practices and the attitude of the employees themselves.
There are a series of changes and actions that can promote that “perfect” conjunction that will lead to worker satisfaction, becoming a reality:
Define and foster a positive organizational culture
It is a priority to identify what the fundamental values of the company culture are and communicate them clearly to all members of the organization. Promoting essential values at work such as respect, trust, collaboration and innovation.
It is not about imposing these values, but rather trying to get employees to naturally identify with them and put them into practice. In this way, by directly involving workers, the culture is reinforced and evolves for the better.
Promote authentic leadership
The leader is the main person responsible for ensuring that the culture stops being a bunch of words collected in an internal company document and becomes something tangible.
To do this, you have to be the first to identify with the values that are derived from it and put them into practice to set an example.
Offer professional development opportunities
Nothing undermines employee motivation and happiness like feeling “tied” to a position for life. Without possibilities of promotion or assuming new tasks and responsibilities.
In this sense, something that can do a lot to improve job satisfaction is establish personalized career plans. Although vertical mobility is not possible, at least horizontal mobility should be, which allows take on new tasks as new skills are acquired.
If the employee knows that he has development opportunities, he will be much more motivated and willing to give his best in each new challenge he has to face.
Take care of the well-being of workers
More and more companies are concerned about the physical and mental well-being of their employees. In this sense, many different measures can be adopted, such as support programs for stress management.
Here the conciliation measures, because it is the company that is responsible for promoting a healthy balance between work and personal life. Ensuring that your employees have time for more than just work. For example, by better adjusting the working day or allowing teleworking.
Create a pleasant physical and virtual work environment
The decoration and ergonomics of work spaces also greatly influence employee satisfaction levels. A change of decoration, enhancing natural lighting, and enabling specific spaces to rest, ensures that Coming to work every morning is much more pleasant.
But we must not forget about the virtual work environment. In this sense, it is important to use platforms that have a friendly design and intuitive use. And use advanced software to make tasks much easier and faster to perform.
Good communication is basis for employees to feel comfortable in the company. It is its responsibility to encourage the active participation of all members of the organization in making decisions that may affect them.
In order to achieve an upward and downward communication flow, different channels can be enabled. Tools that are effective and facilitate an exchange of information that is as transparent as possible.
Another way to stimulate communication is to promote informal relationships between team members. For example, organizing events and activities outside the office, such as volunteering. This helps break down the role barrier, develop interpersonal relationships and, at the same time, reinforce the feeling of belonging.
There is no doubt that company culture plays a fundamental role in the experience of employees and their level of satisfaction with their job. Therefore, any investment to improve it will result in a more committed, more loyal and more motivated workforce. Worth!