Chapter 10: Wellbeing in the work area with Nancy Martínez

Nancy Martínez, a life and happiness enthusiast, introduces us in this video to the relevance of well-being and happiness in the work environment. Martínez, founder of two companies dedicated to organizational happiness and the recognition of companies that promote well-being, shares her vision on how happiness is directly correlated with productivity.

According to Harvard studies, organizations that promote well-being experience an increase of 44% in productivity and up to 37% in sales. Furthermore, happy people are more creative. Martínez emphasizes that creativity cannot be expected from an employee who does not feel valued, cared for or who does not have positive connections within their work environment.

The pandemic has highlighted the importance of taking care of the mental and emotional well-being of employees. Martínez argues that if people are not well, the company will not be well either, and this will directly affect the relationship with customers.

The central message is that organizations should not prioritize customers over their employees. The idea is that if employees are happy and feel valued, they will naturally take better care of customers.

Martínez also addresses the importance of self-management. It suggests that to establish genuine connections in an organization, it is essential to first develop self-management skills. In addition, it highlights the relevance of mental management, which goes beyond technical skills and focuses on how one manages their mind in the face of adversity.

One of the most striking phrases in the video is: "You can't lead others if you don't lead yourself." Martínez explains that positive leadership does not focus on weaknesses, but on how to enhance the team's strengths.

Finally, Martínez highlights the crucial role of Human Resources departments, which must be seen as strategic allies and not only as payroll or event managers. In the post-pandemic era, it is essential to adapt to new ways of working, such as hybrid models, and at the same time, maintain the human connection that technology, no matter how advanced, cannot replace.

In summary, this video emphasizes the interconnection between well-being, productivity and business success. Martínez reminds us that at the core of any successful business strategy are people, and taking care of them is essential for growth and sustainability.